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filler@godaddy.com
Unlock new business values with digital technology
This step is the responsibility of the engagement team. During this step, the engagement team hands over the following documents to the PMO office and the Accounts team :-
The handover of all these documents happens within a span of 1 week. The project repository is then created and all the relevant documents are then placed in the relevant folders.
This step is also the responsibility of the engagement team. In this step, the PMO office sets up a MS Teams-meet with the engagement team so as to shed some light on the SoW and the resource requirement. The PMO Office then takes the handover of the project from the engagement team. After this meeting, the PMO office sends a customer onboarding mail along with a prerequisite form and a presentation to the customer so as to get all the necessary details. The Delivery Head, The Project manager and The VP delivery are also introduced to the customer during this step. This step lasts for 1 week
This step is the responsibility of the PMO project coordinator. Depending upon the SoW and the end result of the discussion with the engagement team, the Project Charter is created with the following details :-
The project charter is then shared with Factpeak Delivery Manager & Project Manager and the customer PM to get their digital signatures via DocuSign. This process takes 1 week to complete.
In this step, the project team, allocated by the RMO, is brought on board. The onboarding process includes a presentation that covers the project's Scope of Work (SoW), Business Process Modeling Language (BPML), and Reports, Interfaces, Conversions, Enhancements, Forms (RICEFW) along with their respective counts. The RMO also explains the project governance process in accordance with the Agile System, including the sprint delivery model, and outlines the code of conduct that must be followed while working for the customer, along with their office hours. Once the presentation is complete, a short quiz is conducted to ensure the consultants have understood the necessary details. The kickoff meeting, scheduled at the customer's convenience, is then convened.
The Kick-off Presentation covers the following details:
The entire process, from the customer's order confirmation to the Delivery Team onboarding and the project kick-off, takes approximately three weeks.
In this step, the PMO office governs the project using the Agile Methodology. The step lasts from 12-24 weeks based on the project duration.
The Agile Methodology Explained -
The Agile Methodology is an iterative approach to project management and software development that helps the team deliver value to their customers faster and with fewer headaches. Instead of betting everything on a "big bang" launch, an agile team delivery works in small but consumable increments. All the necessary requirements, plans, and results are evaluated continuously so that the team has a natural mechanism for responding to change quickly.
Agile Ceremonies:
This is the final phase of the project execution process. During this stage, the team prepares to hand over the project and all associated documentation to the Factpeak Maxcare team. A "lessons learned" session is conducted with the Delivery Manager (DM) and the customer Project Manager (PM) to identify what worked well in the project and areas that need improvement. Based on the feedback received, corrective actions are taken to enhance the team's performance in future projects. This phase typically takes four weeks to complete.
In this step Customer Satisfaction Surveys are sent out after the completion of each phase of the project. The survey has a set of 4 questions and is sent to the customer and the stakeholders which is then used to calculate the Net Promoter Score. Based on the feedback received, corrective steps are taken to improve the team members during the next phase of the project. This step is completed within 2 weeks.
In this step, a thorough analysis is conducted to measure the project's performance and evaluate its objectives. Once this is done, the project's objectives are published on the Factpeak website to provide transparency and ensure that stakeholders are kept informed. The duration of this step typically ranges from four to twelve weeks, depending on the complexity of the project.
During this step, the Factpeak Maxcare team carries out a thorough review of the project's performance over the past quarter. This includes analyzing the project's key performance indicators (KPIs), such as progress against timelines, budget, and quality metrics. The team identifies any issues that need to be addressed and opportunities for improvement.
At the same time, the engagement team works closely with the customer to understand their needs and identify any new business opportunities that may arise. They conduct regular meetings to maintain strong communication and relationships with the customer, ensuring that they are satisfied with the project's progress and any issues are promptly addressed.
The QBR and engagement activities take place concurrently, with both teams collaborating to ensure that the project is on track and customer satisfaction is maintained. The duration of this step is typically around 12 weeks, allowing for thorough analysis and follow-up actions to be taken to address any issues and capitalize on new opportunities.
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