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Using digital technologies, you can drive the digital and cultural change needed to steer your organization through disruption and achieve the best outcomes for your citizens.
Extreme challenges created by the pandemic, as well as supply chain issues, inflation, and sustainability requirements, are forcing governments to operate differently. Pressure to perform means that you must improve effectiveness and resiliency through optimized business processes and new service delivery models at the speed of change.
State and local governments must create a data-driven culture that values evidence over intuition while prioritizing protection of data and privacy. You need real-time insights from data to analyze past and present situations while simulating future scenarios.
Many government organizations lack the right talent to address urgent challenges and meet their mission, which is exacerbated by a talent war with commercial companies. To hire and keep the best candidates, you must upgrade your employee experience and offer learning and development programs to close skills gaps and become future ready.
Citizens expect more and trust less – they experience personalized, swift digital interactions with commercial companies and expect the same with their state and local government. By digitalizing processes across your state or local organization, you can meet citizens’ needs today and anticipate and support their needs in the future.
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